![]() We're not talking strands here and there but rather clumps of it. The hot tub water was grey and there was all kinds of hair floating in it. The pool was so dirty that you could barely see the bottom. The bathroom was the size of a closet and the tub was stained with dirt. The room was in disrepair and seemed dated. The front desk almost always had a sign that said be back in 15 minutes but more often you're waiting for someone for upwards of 30 minutes. This was one of the worst stays I have ever experienced. Also on their website, there’s our hotel policies I have read through their policies and it said that if you spend the night there that there would be no refund I was there for about an hour and a half maybe two tops and an hour of it was in the parking lot, watching my kids run around playing on if you wanna call it a playground… I got my stuff together and I went back to the room and I threw my kids in the shower to clean them off and packed my stuff up and I left I called the hotel and explain to the guy at the front desk why we were not going to be staying the night I have called numerous times since Friday asking to speak to the owner or manager, and everyone keeps saying they’re leaving notes for the manager to call me but I have yet to receive a phone call, I’ve also emailed them with no response.I also tired to call one last time today & they have block my # with smart call or something it said this # has blocked your phone # I have pictures of the pool area and what it looked like so unsanitary. He asked me very rudely what room I was in and I told him and then he just walked away. ![]() He got up and he went over and drained the Jacuzzi. I went to the front desk I told the Man that was at the front desk about my situation. ![]() ![]() I told my children to get out of the pool. And the water was almost black had some disgusting stuff floating in it it looked the a bunch of lint from a dryer trap I have no idea what it was floating all over it. We went down to the pool and the pool room smells like somethings rotting in there as soon as we got down there my kids jumped in the pool so I didn’t even have a chance to look at the water I walked over to the Jacuzzi. He told me about the mini golf course in the playgrounds which were ok but then he told me when I got there that the kids Could only swim until nine which was fine whatever we played on the mini golf course and the playground for about the first hour we were there, around 7 o’clock. So they would have something to do i called & talked to the front desk guy before purchasing the room and I asked if the Jacuzzi was working because I was having back problems & what time the pool was open till so the pool and Jacuzzi were the main reasons we rented the room at the hotel, He told me that the pool & jacuzzi is open till 10 o’clock and I let him know that I was going there for my children. I was in room 111 I rented the room for my son’s. I rented a room from the Mariner resort on Friday, March 17, 2023.
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